• Q:I've recharged with $40 but my balance shows $0.+

  When you recharge your mobile with $40 on any Boost Mobile plan (except Day to Day) you will receive 30 days of unlimited standard national talk and text (excluding Pivotel) plus 3GB of web to use within Australia. This offer doesn’t give any Credit or MyCredit and as such, unless you have credit remaining from a previous recharge, you will hear an account balance of zero. Please send ‘BALANCE’ to 9999 and you will receive an SMS back with details of the $40 recharge offer and also the expiry date. This is a free SMS.
  
  The details in the SMS are summarised - see below for the full descriptions:
  
   CALLS TO OZ (Calls to mobiles & fixed lines)
   TEXT TO OZ (SMS and MMS)
   MyData (Web)
   Social Network Data (Facebook, Twitter, MySpace, eBay, foursquare & LinkedIn)
  

• Q: I have recharged my service today and have heard about a new better plan. Can I move to it without recharging again?+

  You may change your plan, however you must recharge after changing plan to get the bonus amounts.

• Q: How do I unlock my phone?+

  All phone unlocks must be done over the phone for privacy reasons. Please call 1300 555 002.

• Q: My phone says it needs a PUK code? Why has this happened, where do I get a PUK code?+

  PUK locks happen because of security settings on your phone. You need to call 1300 555 002 to get a PUK code to unlock your phone.

Still Can't Find An Answer?

The best place to find answers to all your questions is with the Customer Care line. Just call 1300 555 002 and they can help you with everything. If you require a PUK or unlock code, you need to call 1300 555 002 to get these codes